FAQ

At RWEST, IT is not just IT – because we distinguish between the classic IT area and our IPM area (Infrastructure & Provider Management).

The following jobs are offered in our IT area amongst others:

• Business Analysts who understand the needs of the business units and translate them into IT language so that developers can understand and implement these needs
• Application Developers, who implement the described requirements and thus develop various software for our trading business
• Service Engineers who manage our databases and keep them up to date
• Project Managers, who supervise and implement the IT-specific projects for RWEST

We offer jobs for example in the following areas within IPM:

• Unified Communication, which deals with our various communication channels, such as telephones, Skype for Business or video conferences
• Networks & Data Centre, which ensures that we can conduct our business in the best possible way at that time every day of the year – even in the event of a site failure
• IT Security
• Data Centre & Cloud
• Provider Management, which both manages and negotiates licenses on a strategic level and also supports and handles purchasing on an operational level
• Customer Service Management, where our IT-related processes are defined and the necessary orders, such as software, are implemented
• End-User Computing, who can be described as everyday heroes, because these colleagues look after our hardware and software and are on hand if problems arise
• 24/7 Service Desk, which provides first-level support at any time of the day or night so that we can get back to business as quickly as possible

This is not only a promise, but the everyday reality of our employees in the IT/IPM area. Most of our colleagues have day-to-day contact with the specialist departments and can therefore act as quickly as possible, taking up and implementing requirements at an early stage. For example, some of our IT colleagues sit directly with our traders and analysts on the trading floor in order to ensure a smooth process and to be close to them. Others are constantly on the road to support us with our smaller and larger technical challenges. Ultimately, “closer to the business” means that the IT colleagues are inevitably linked to our core business model. They therefore do not fulfil the cliché of programming away in a quiet room somewhere. There’s a reason why the IT department is the part of RWEST with the most employees – both in Germany and in England.

Of course, this always depends on the respective function and cannot be said in general terms. Fundamentally, the IT/IPM area is the largest area within RWEST – because without it nothing works here! At RWEST, we have a very flat hierarchy so that decision-making paths are kept as short as possible to enable the best possible success.

The professional and personal development of our employees is very important to us. Both line managers and our HR department can assist in finding a suitable measure so that every employee is guaranteed the training they need to perform their job to the best of their ability or even better. The range of seminars and training courses is almost infinite, so it always depends on the respective needs of the individual employee. At RWEST, however, we also place great emphasis on on-the-job learning, as this often makes it easier to transfer the knowledge into the actual work process. We have many great experts in various fields, so you can learn from each other. In our RWEST internal training academy, our employees can find a large number of training courses, which are presented by the experts in the departments themselves – so the focus always remains on the relationship to RWEST.